Guarantee and complaints
Our 90-day workmanship guarantee and how we sort problems.
What does the guarantee cover?
If something your handyman did goes wrong because of the way it was done within 90 days – a bracket comes loose, a door sticks again, sealant lifts – it will be put right free of charge. Items you supplied yourself are covered by their own manufacturer's warranty, but the fitting work is still covered. It's in addition to your rights under the Consumer Rights Act 2015.
How do I make a complaint?
Tell us through the contact form or by replying to your booking emails, with your booking reference and photos if you can. We acknowledge within 1 working day and aim to resolve within 10 working days.