Payments and refunds

When you book, we place a hold on your card for the agreed amount. Nothing is taken until your handyman marks the job done and you approve it in your account. If you don't respond within 48 hours, the job is approved automatically. For bookings more than 6 days away we save your card securely and place the hold nearer the time.

They'll explain what they've found and send you a price for it in the app. Nothing extra is done or charged unless you accept it.

If you're unhappy with a job, use "Report a problem" before you approve it, or contact us. Payment is paused while we look into it with the handyman. If something goes wrong after approval, our 90-day workmanship guarantee means it will be put right.

No. You pay the price you were quoted. Handymen pay us a flat £5 per booked job – there's no commission and they don't pay for leads, which is why prices can stay fair.